It's snowing today in Boston. This year has actually been rather easy in terms of snowfall in New England this year...certainly unlike what other cities like Washington D.C. have been dealing with in the last 10 days (I understand they now have over 3ft or 1m of snow on the ground!). Taking a quick break from today's busy schedule I came across this rather interesting article at GigaOM talking about why wireless carriers should care about customer care.
It's interesting to see this topic come up again, especially in the context of how T-Mobile has for so long heralded its customer care, while until recently Sprint has suffered much criticism for its "less than optimal" quality of care. The article did however make me think of one thing.