Enterprise Mobility Matters

What is Palm to do?

Ah yes....a continued dearth of posts on this site.  No need for excuses, let's cut to the chase.  I read this morning a very interesting post over at Information Week called "Palm's Survival At Stake."  That's certainly an intriguing title for an article, and of course made me click on the link.

More Thoughts On Windows Phone 7 Series in The Enterprise

I start today's entry thinking of Samuel Clemens, a.k.a. Mark Twain with his famous quote: "Rumors of my death have been greatly exaggerated."  Almost two weeks with not a peep or barely a tweet from me.  Even on vacation, this would never happen.  Heck, when I was horribly ill at the end of last year, I didn't miss posting for this long.

My new job is making me work so many hours that I haven't frankly had a moment to think, never mind but those thoughts to keyboard.  I did decide to take a day off yesterday, which allowed me to pause and reflect on some of the news out there regarding Windows Phone 7 Series and its future impact on the enterprise.

BlackBerry Enterprise Server Express: What It Means For You

As Mobile World Congress continues in Barcelona, the world of mobility is all aflutter regarding Microsoft's announcement of Windows Phone 7 Series (I am still struggling with that name).  Fresh off the heels of that news, we have coming today from our friends in Waterloo news of their own.  It's not surprising that they would have their own big announcement because most if not all platform vendors want to one-up each other, especially at an event such as Mobile World Congress.  I'm digressing.  Research in Motion announced today they will soon be offering the BES (The BlackBerry Enterprise Server) to all...for free.  Well, sort of...

Windows Phone 7 Series: The Enterprise Mobility Perspective

Today has been one heck of a busy day.  If you read this blog, you know that today, Microsoft officially announced Windows Phone 7 Series (gotta love Redmondian branding), its brand new mobile platform geared to getting it back "in the game" and more aggressively compete with the likes of Apple, Google and Palm.

The new user interface relies heavily on the Zune user experience, but adds a broad array of real-time connectivity through "Hubs" and "Tiles."  Boy did this get my curiosity going.

Smartphone Customer Care: A Blessing For Operators Or A Curse For IT Departments?

It's snowing today in Boston.  This year has actually been rather easy in terms of snowfall in New England this year...certainly unlike what other cities like Washington D.C. have been dealing with in the last 10 days (I understand they now have over 3ft or 1m of snow on the ground!).  Taking a quick break from today's busy schedule I came across this rather interesting article at GigaOM talking about why wireless carriers should care about customer care.

It's interesting to see this topic come up again, especially in the context of how T-Mobile has for so long heralded its customer care, while until recently Sprint has suffered much criticism for its "less than optimal" quality of care.  The article did however make me think of one thing.